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Position Description

Woodlake Addiction Recovery Center is seeking a reliable and detail-oriented Remote Front Office Support team member to help manage day-to-day administrative and client-facing communication tasks. This position serves as the virtual first point of contact for patients and their families and ensures seamless coordination with internal staff.

Responsibilities:

• Answer incoming calls, route messages, and respond to general inquiries

• Monitor shared email inboxes and respond or escalate messages as appropriate

• Greet virtual visitors via phone or video platform and support check-in processes

• Manage incoming faxes, voicemails, and appointment confirmations

• Coordinate with clinicians and support staff for scheduling and follow-ups

• Maintain logs, directories, and digital records

• Provide administrative support for front office operations and staff coordination

Qualifications:

• High school diploma or equivalent

• 0–2 years of administrative or front desk experience, healthcare preferred

• Strong communication and interpersonal skills

• Comfortable handling a multi-line phone system and basic office software

• Ability to work independently in a fast-paced remote environment

• Familiarity with HIPAA or medical privacy guidelines a plus

• Reliable internet connection and secure remote workstation

What We Offer:

• Fully remote position with flexible shifts

• Paid training and ongoing support

• Competitive compensation

• 401(k) plan with matching contributions

• Paid holidays and sick time

• Career growth opportunities in office administration or patient services

• Employee wellness initiatives and support programs

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